Job Summary
Retail inMotion are looking for a passionate individual who is a Retail Expert.
This is a core role within our CEO Office, reporting directly to our CEO and working across multiple teams who form part of our onboard retail and technology business.
This role presents the right candidate with an exciting opportunity to drive revenue and account profitability, support retail business development for all regions and contribute to retail operational excellence. Acting as the key link between the CEO Office and the Account Management teams within the COO function, they support to innovate, drive long term profitable growth and contribute to the development of the Retail inMotion brand.
Main Duties and Responsibilities:
Lead the definition of a best-in-class retail strategy encompassing leading edge innovative products and services aligned with the brand positioning and customer demographic of Retail inMotion’s airline customers
Set up a community of practice for retail excellence to develop and support the implementation of a unified retail strategy across all accounts, supporting the COO organization to ensure consistency and best practice utilization in retail management across all teams. Foster a continuous improvement and best practice sharing culture.
Develop and lead a set of standards around excellence in Retail Governance and Compliance which also feds into contractual terms working alongside supporting teams including legal, commercial and procurement.
Devise a process and set of standards to ensure the retail account managers, under the guidance of their key account managers, evaluate all retail ranges available for selection for an airline, matching the range to the brand positioning of the airline and ensuring that associated budgets are in place to drive revenue, promotional activities are planned, and that success of the selections are tracked using appropriate KPIs
Validate sales targets across multiple accounts, analyse performance metrics, and support the implement of strategies to exceed sales goals
Drive a consistent approach to retail forecasting, budgeting, and reporting across all regions and accounts
Consult on pricing, product selection, and promotional strategies to optimize sales and profitability across all inflight operations
Work closely with the CTO and the Technology function to instill your expertise in retail along with market insights to help shape the production of meaningful data which can be used by account management and their supporting teams.
Using business insights to enable account managers to fully understand their airlines and associated markets. Support effective management of account performance ensuring budgets are achieved, revenue targets are exceeded and where applicable, new business opportunities are identified
In conjunction with the Crew Engagement team, lead crew training activities and engagement, including promotion of the Cabin Crew Retail Platform, inputting the latest trends in retail to drive training and innovation around RiM’s digital and multi-channel retail developments for new digital platforms
As the retail expert support the Commercial function when putting together RFP submissions for new and existing customers, attend presentations to demonstrate Retail inMotion’s expertise as the leading retailer for travel experiences
Support the Procurement function as a business partner in specification, delivery and performance of Food and Beverage and Boutique programmes
Stay ahead of industry trends, technological advancements, and best practices in travel and aviation retail, introducing innovative solutions to enhance operations, product selection and profitability
Knowledge and Experience:
Extensive experience in multi-account retail operations and sales management, preferably with a focus on travel, airline and F&B related industries
Proven track record in developing and implementing scalable retail strategies across diverse markets
Strong background in retail product management, vendor relationship management, and supply chain optimization
Strong analytical and strategic thinking, with the ability to translate data insights into actionable retail strategies
The ability to influence cross-functional teams, mentor and drive results across multiple accounts
Excellent stakeholder management, communication, and interpersonal skills
Minimum of 5 years’ experience within retail- either travel, food & beverage or high street
Exposure and knowledge of omni-channel retailing and ecommerce platforms/channels
Trading responsibility for a category or retail business, to hit budgeted KPIs
What our colleagues love about Retail inMotion:
Work life Balance
Great colleagues
Friendly Place to work / great atmosphere
The opportunity to use your problem-solving abilities within our fast-paced environment
Flexibility
Diversity
The opportunity to join the exciting industry of travel
Additional Benefits
Health insurance – employee
Company Pension Scheme – employer contribution 4%
27 days annual leave
Flexitime
Complimentary breakfast & lunch in Dublin HQ
Employee Assistance Programme
Volunteering Policy – paid days off to give back
Maternity Support
Paternity Support
Fertility and Surrogacy Policies
Fun events and parties
Excellent work life balance