**Customer Service Agent (Dutch-Speaking)**
We are seeking a highly skilled and multilingual customer service agent to join our team in Dublin. As a key representative of our company, you will be responsible for providing exceptional customer experiences through various communication channels.
**Responsibilities:**
* Respond promptly to customer inquiries via phone, email, and chat, ensuring timely and efficient resolution of issues.
* Assist customers with product information, placing orders, and resolving any complaints or concerns.
* Maintain accurate records of customer interactions and transactions in our CRM system.
* Collaborate with sales and shipping departments to ensure seamless customer experiences.
**Requirements:**
* Fluent in Dutch and English.
* Excellent verbal and written communication skills.
* Strong problem-solving skills and ability to handle irate or difficult customers.
* Detail-oriented with the ability to manage multiple tasks and prioritize workload.
* Able to work in a team-oriented environment and contribute to a positive work culture.
**What We Offer:**
* A competitive salary package, including bonus and relocation assistance.
* A comprehensive benefits program, including pension, education assistance, disability benefit, employee discounts, bike-to-work scheme, annual leave, and subsidized healthcare.
* Ongoing training and development opportunities to enhance your skills and knowledge.