Waterstone Clinic Cork, County Cork, Ireland
Health Care Administrator/Receptionist – Waterstone Clinic CORK
Job Type: Full-time, One-Year Fixed Contract
Waterstone Clinic is looking for three administrators/receptionists to join our teams in Dublin, Cork, and Waterford, helping patients achieve their dreams of having a family. Full training will be provided for this full-time role.
We are looking for skilled administrators to join our team in our busy clinical practices around Ireland. The successful candidates will provide support to patients and to our medical team. The ideal candidates will be empathetic and efficient as they are the first point of contact for patients accessing fertility services. They must provide accurate fertility advice and information while they make appointments for patients. The Administrator/Receptionists always ensure a smooth service.
Duties will include:
1. Managing the reception desk at the clinic
2. Answering queries by phone, email, and at the desk with empathy and efficiency
3. Managing a system of appointments, payments, and associated paperwork for the medical team
4. Coordinating and following up with patients throughout their treatment
5. Using our patient management system to document communications, paperwork, and appointments
Key Skills Required:
* Experience working as part of an administrative team
* Exceptional customer service, communication, and interpersonal skills
* Ability to operate online booking systems and patient management systems
* Discreet and effective communication skills working with patients in a medical environment
* Knowledge and experience working with Microsoft Office: Word, Outlook, and Excel
Personal skills:
* High level of discretion and judgment
* Ability to work on own initiative and as part of a team
* Ability to treat all documentation and patient interactions confidentially
ESSENTIAL
* Minimum 2 years of experience working as an administrator
* Direct customer service experience is a plus
TO APPLY
Please send your CV and covering letter to careers@waterstoneclinic.ie
Seniority level: Entry level
Employment type: Full-time
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