About Northern Trust: As a globally recognized, award-winning financial institution with over 130 years of experience and 22,000 partners worldwide, Northern Trust provides innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding its enduring principles of service, expertise, and integrity.
Job Description:
We are seeking an experienced Learning & Development (L&D) Analyst to join our team. The successful candidate will be responsible for maintaining and enhancing core processes related to Learning & Development, including logistics, reporting, metrics, invoice management, communications, training facility management, and Learning Management System (LMS) maintenance. This role will work closely with other members of the Learning & Development team and report to the Senior Consultant - Team Leader, L&D Operations.
Key Responsibilities:
* Act as an administrator on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities.
* Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner.
* Provide local support to the Learning Facilitation and Design teams in EMEA.
* Create, run, and distribute Analytics Reports.
* Create marketing and communications resources to effectively market our learning offerings.
* Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.).
* Identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts.
* Contribute to the creation and maintenance of Standard Operating Procedures for all work processes.
* May coach team members on new skills and/or act as an onboarding buddy.
* May have direct interaction with mid-to-senior level leaders.
* May support team on vendor usage and contract management, training and system requirements, and completion deadlines for courses.
Requirements:
* Excellent verbal and written communication skills.
* Strong organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Project Management skills/experience is advantageous.
* Experience in HR/L&D or customer service and support is highly beneficial.
* Beginner proficiency - Learning Platforms is advantageous but not essential.
* Strong MS Office Suite (specifically MS Excel) is beneficial.
* A College or University degree and/or relevant work experience in a Learning & Development function or similar, is required.