Michael Moore Car Saleshas an esteemed reputation for meeting and exceeding the highest level of standards.
It is our driven and fulfilled staff that lies at the core of our accomplishments.
We currently have a vacancy for a Service administratorto join our dedicated and ambitious Athlone team.
The Role: The purpose of the role is to provide the link between our highly trained workshop technicians, our service team and our customers during a service visit and act as our retail centre's frontline in delivering customer focused service in a fast-paced environment.
They perform the key role of knowledgeable advisor to our customers in respect of the care of their vehicles and in explaining the value of maintaining their vehicles in accordance with the brands specifications.
Duties & Responsibilities Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
Answer service related calls and on occasion, meet and greet service customers promptly in a professional and courteous manner when they visit the service department.
Ensure that all customers concerns are correctly captured on the job card.
Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
Identify and communicate with the sales department prospective new/used car sales prospects.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with brand warranty guidelines.
To deliver customer satisfaction scores in line with brand and Michael Moore Group standards.
Requirements Excellent customer service skills, professional appearance and work ethic.
Experience in the motor industry would be an advantage, but not essential as full training will be provided.
Ability to work well in a process driven environment.
Strong oral and written communication skills.
Full clean drivers licence.
Knowledge of CDK/Kerridge is an advantage, but not essential.
Good technical understanding of vehicles.
Resident in Ireland Application To apply, please complete the fields below and attach your CV.
Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted.
Unfortunately, we are unable to contact every application that we receive, if you do not receive a response, please assume that you have been unsuccessful with this particular application, however, we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.
Job Type: Full-time Schedule: Monday to Friday Work Location: In person