PE Global are recruiting for an Insurance Fraud Investigator for our US Multinational accommodation services client based in Dublin CC. Initial 7-month contract - remote role.
Job Responsibilities
* Conduct investigations of suspicious claims and activities on the platform.
* Managing cases, determining validity and resolutions based on internal policies.
* Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
* Contacting providers and users to obtain additional documentation and verify information.
* Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
* Compiling incident reports at the direction of leadership.
* Providing upward feedback regarding the status of claims, communicating regularly with supervisors and managers.
* Escalating identified fraud rings and risk issues as they arise.
* Promoting awareness of fraud prevention across the Claims team and organization.
Education and Experience
* Language proficiency in English and a second regional language is a plus.
* Be an advocate of high-quality standards, innovation, resolution conflict, and customer experience excellence.
* 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims, conflict resolution, fraud or risk investigations, and/or crisis management.
* 2+ years of experience in customer service.
* Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
* Excellent time management, negotiation, conflict resolution skills and confidence in making decisions.
* Ability to work on your own initiative on multiple tasks.
* Critical thinking and problem-solving skills.
* High attention to detail when working on complex cases.
* Passion for innovation with a ‘work smarter’, solution and action-oriented mindset.
* Experience working with internal stakeholders and/or third-party providers to resolve complex disputes in a detailed, effective, and timely manner.
* Additional fraud insurance investigation or program management experience are a plus.
* Experience handling complex insurance claims, especially in the field of first party property or liability claims.
* Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus.
* Experience with Partner or Vendor relationships.
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net.
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland.
Seniority level
* Associate
Employment type
* Contract
Job function
* Customer Service
* Staffing and Recruiting
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