A well-established freight company, based in Dublin 15, is seeking a dynamic and proactive operations supervisor to join the team. You will play a crucial role in managing the import and export of consignments, coordinating with Irish sub-contractors and international agents, and ensuring seamless day-to-day operations.
Responsibilities & Duties:
1. Efficiently manage the import and export processes of general cargo and personal effects consignment movements internationally via Air, Ocean, Rail and Road Freight.
2. Completion of Customs clearance and TOR’s.
3. Collaborate closely with local subcontractors and international agents to ensure smooth operations.
4. Organize and schedule on-site and remote surveys in coordination with clients and subcontractors.
5. Facilitate effective communication between site crews, drivers, and clients to deliver comprehensive service.
6. Handle inbound inquiries via telephone and email promptly and professionally.
7. Maintain seamless day-to-day operations, troubleshooting issues as they arise.
8. Actively pursue new leads to expand our client base.
9. Provide regular progress updates to management, ensuring transparency and accountability.
Minimum Requirements:
1. Minimum 4 years multimodal operations experience in freight forwarding.
2. Experience managing multinational contracts.
3. Strength in the delivery of excellent customer service, particularly over the telephone.
4. Strong interpersonal aptitude, coupled with adept problem-solving skills.
5. Exceptional written and verbal communication abilities.
6. Proficiency in administrative tasks and computer operations, with a keen eye for accuracy.
7. Commitment to delivering outstanding customer service.
8. Ability to thrive in a fast-paced, high-pressure environment.
9. Self-motivated individual with a positive outlook and unwavering dedication.
10. Strong IT skills i.e. FMS, MS Office etc.
11. This role will require a full clean Irish Driving License.
Terms:
Full-time permanent, office-based, normal office hours.
Package:
€40,000 - €45,000 depending on experience.
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