Are you interested in joining the team behind Amazon's newest innovation?
Come help us work on world class software for our customers
The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projectsSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience
* Experience troubleshooting and debugging technical systems
* Experience in Unix
* Experience scripting in modern programming languages
PREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development
* Experience scripting in one or more languages (e.g.
Bash, Python, Perl, Ruby)
* Experience with REST web services, XML, JSON
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Posted:
December 23, 2024
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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