About Us
At Teleflex, we are a global provider of medical technologies driven by our purpose to improve the health and quality of people's lives.
We offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology.
We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
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Our Brands
We are home to trusted brands such as Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift, and Weck – united by a common sense of purpose.
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Our Commitment to Diversity and Inclusion
Diversity fosters innovative thinking and entrepreneurship, and that's what we're about at Teleflex. We trust and value our people and their diversity, making it fun to work here.
We're on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple: we embrace everyone and want them to feel they belong here.
We're building a culture where all employees can bring their best and unique selves to work.
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Job Summary
We're seeking a Junior member of the complaint Intake & Reporting team to evaluate complaints, determine if they need to be reported to regulatory bodies like the FDA, prepare and submit necessary reports, and gather additional information as required during the complaint process.
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Responsibilities
1. Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements.
2. Use excellent communication skills when contacting the customer to follow up on a complaint to gather additional information regarding the complaint file.
3. Prepare and submit regulatory reporting documentation such as MedWatch forms with FDA and Vigilance Reports with Canadian and European regulatory authorities.
4. Support other activities in the post-market surveillance system as it develops, including audits.
5. Work to meet team KPIs, Department Metrics, and QA/RA goals and objectives.
6. Support improvement projects in the complaint intake and reporting function.
7. Support wider QMS and risk management activity as required.
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Requirements
1. B.S. Degree in Nursing, Biomedical Engineering, or related science discipline.
2. At least 1 year experience in the medical device industry or clinical trials sector (preferable).
3. Skilled in the use of Microsoft suite of applications, i.e., Excel, Outlook, and Word, to perform diverse clerical functions within a professional work environment.
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Estimated Salary Range
$60,000 - $80,000 per annum