Job Description:
We are a cutting-edge sales, marketing, and services organization driving digital advertising innovation worldwide. Our mission is to empower global advertisers to reach their full potential through our comprehensive digital marketing ecosystem across search, native, and programmatic platforms.
We seek an Account Coordinator to support our Global Media Sales team in various tasks including triaging, assigning, and resolving ticket requests from internal stakeholders. This role involves serving as a point of contact for client and stakeholder escalations related to the implementation of search optimizations and feature adoption.
This position prioritizes consistent execution excellence, compliance, and collaboration to solve complex problems. Key performance indicators include task quality and accuracy, stakeholder satisfaction, and performance against Service Level Agreements (SLAs).
Key Responsibilities:
1. Support the Sales Account Team across various tasks such as Excel creation and analysis, optimization surfacing, customer account analysis, PBi dashboard creation, and account administration.
2. Develop and provide Account team with all client-facing reporting requests.
3. Collaborate with Ops teams for creative flighting and changes.
4. Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot, and resolve issues.
5. Effectively follow established processes and guidelines.
6. Review account health and provide optimization recommendations.
7. Coordinate with team members to manage daily team workload and schedules.
8. Encourage innovation in tools and processes to enhance team efficiency and effectiveness.
9. Stay up-to-date with new product releases and reporting functionality.
Required Qualifications:
* Ability to learn the digital marketing ecosystem.
* Critical thinker with excellent organizational skills and decision-making abilities.
* Problem solver and multitasker with strong partnership skills.
* Collaborative teammate with exceptional communication skills.
* Flexible and adaptable to changing business needs and processes.
* Positive and creative 'can do' attitude with a strong work ethic.
* Self-motivated with a willingness to contribute ideas.
* Fluency in English and French.
Preferred Qualifications:
* Digital advertising certification or equivalent experience.
* Proficiency in using Excel for data analysis, including data manipulation, VLookups, pivot tables, and data analysis.
* Experience using Office tools (Excel, PowerBi, Outlook, Word, PPT).
* Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service environment.