Our client is a leading multinational technology company looking for a Desktop Support Agent to join their team - 11 Month Contract.
The Desktop Support Agent will be responsible for supporting our client's internal staff with technical and non-technical queries to enable them to carry out day-to-day activities.
Role & Responsibilities:
* Queue management Inbound & Outbound; with a strong focus on achieving SLA targets.
* Primary Calls and Live Chat / E-Mail.
* Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
* Building sustainable relationships and engaging customers by going the extra mile.
* Documenting all call/chat information according to standard operating procedures.
* Championing adherence and compliance to process and policy.
* Identifying and escalating issues to supervisors and/or relevant teams.
Requirements:
* Fluency in English essential - Written & oral.
* Excellent data entry and typing skills.
* Ability to demonstrate active listening.
* Customer focus & adaptability to different personality types.
* Ability to multi-task, set priorities, and manage time effectively.
* Ability to handle stressful situations appropriately.
Previous experience in a Call Centre environment is desirable but not essential.
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