OCS, One Complete Solution is a leading facilities management company providing a wide range of supports to businesses including Security, Cleaning, Catering, TFM and Aviation services.
If you are a talented individual looking to join a rapidly expanding and diverse company we would love to hear from you!
We offer a wide range of support and benefits to our employees including:
* Competitive Salary
* 21 Days Annual Leave increasing with service to 26 Days. Additional Annual Leave Day on your Birthday after 1 year service
* Contributory Pension after qualifying period
* Free Online Doctor Consultations via Web-doctor
* Company Sick Pay Scheme
* Staff Benefits/Discount Programme
* Employee Assistance Programme
* Training and Development Opportunities
OCS are currently looking to recruit a Facilities Helpdesk & Administration Coordinator located at our North Dublin Head office. The successful candidate will possess strong communication and interpersonal skills whilst being able to demonstrate an ability to work under pressure. The Helpdesk and Administrative support officer will act as the first point of contact for clients ensuring that all requests are dealt with in an efficient and effective manner.
Duties and Responsibilities:
* Provide day to day Helpdesk & Administrative support.
* Be first point of contact for all client enquiries, logging all requests that are received in a timely manner.
* Oversee day to day monitoring of Helpdesk, logging calls & monitoring emails.
* Ensure all relevant information is in order and to prioritise and resolve requests.
* Collate client feedback, escalating issues & concerns as and when they arise.
* Produce reports and analyse helpdesk data as requested.
* Perform General Office & Administration duties as & when required.
Skills & Experience:
* Previous Experience within a Helpdesk/Administration role is desirable.
* Highly organised with excellent attention to detail.
* Working knowledge of Microsoft Office.
* Adaptable – possess the ability to work on own initiative.
* Strong Interpersonal and excellent written and verbal communication skills.
Job Type: Full-time
Schedule:
* Monday to Friday
Work Location: In person
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