Job Title: VDI Consultant
Job type: Contract
Job Location: Remote
Company Overview:
It is an organization of 190 countries, working to foster global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable growth, and reduce poverty around the world.
The Role:
Our client is looking for a VDI support administrator to manage the environment, provision resources based on business requirements and provide guidance and support to level 1 and level 2 engineers as well as end-users. The candidate will collaborate with various teams within the organization to deploy new solutions and troubleshoot or resolve underlying issues.
Responsibilities:
Core responsibilities include (but not limited) to the following:
1. Infrastructure Management:
o Manage multi-user and single-user session machine catalogs for different user groups
o Install and configure VDI software on servers
o Deploy and virtualize applications
o Test and validate VDI functionality before deployment
o Monitor VDI server performance and resource utilization
o Troubleshoot connectivity issues related to virtual desktops and engage external vendors for swift resolution
o Manage and troubleshoot user profiles
o Migrate VDI workloads and upgrade master images used for catalogues
o Generate scripts and templates for automatic provisioning of resources
2. Virtual Desktop Image Management:
o Creating and maintaining standardized virtual desktop images (gold images)
o Updating and patching virtual desktop images with latest security updates
o Managing different virtual desktop templates and content libraries for various user groups and ensure that these templates/images are synchronized with external sites
o Collaborate with stakeholders to assess VDI needs and improvements to image
3. User Access Control:
o Provisioning and managing user access for virtual desktops and applications
o Access and permissions control
o Environment lockdown through policies
o User profile management and validating profiles are in sync between sites
4. Security Management:
o Implementing security policies and procedures for the VDI environment
o Monitoring for security threats and vulnerabilities
o Vulnerability patch management of master images and static pools, ensuring compliance with security standards
o Managing user access controls and data encryption
o Manage policies within the Citrix DaaS
5. Troubleshoot and Support:
o Works in tickets system to solve escalated issues
o Diagnosing and resolving issues related to virtual desktop access and performance
o Providing technical support to end-users and providing support for Tier 3 or Tier 2 groups
6. Documentation and Reporting:
o Ability to compile network diagrams and flow charts
o Generating reports on VDI performance and usage metrics
o Maintaining detailed documentation of VDI configuration and troubleshooting procedures
o Manage and Create KB (Knowledge Base) articles used by Tier 1, Tier 2
o Provides documentation, processes and technical training to Tier 1, Tier 2 admins
7. Change Management:
o Submitting Change Management request for deployment of changes on the environment.
Experience:
The ideal candidate would possess the following:
* Minimum seven years of recent experience in VDI management
* Management of multi-user and single-user session machine catalogs for different user groups
* Management and troubleshooting of user profiles
* Migration of VDI workloads and upgrading master images used for catalogs
* Vulnerability patch management of master images and static pools, ensuring compliance with security standards
* Ability to support various database platforms and learn new technologies as needed
* Ability to compile network diagrams and flow charts
* Demonstrated hands-on experience of progressive experience in desktop or server engineering
* Experience with cloud infrastructure resource management
* Experience with cloud security best practices
Skills:
In addition to the knowledge and hands-on experience with managing and configuring VMware and Citrix VDI environments, the position requires hands-on experience in the following areas as they relate to VDI platform management:
* Azure Cloud Infrastructure (firewalls, networking, policies)
* PowerShell scripting
* Group Policy Objects
* Windows (10, 11) OS and Windows Servers OS 2019 and 2022
* Imaging process (SCCM/Intune)
* Virtualization platforms (VMWare, Hyper-V)
* Software distribution platform (SCCM)
* Strong understanding of networking concepts and protocols
Education:
* Advanced university degree in computer science, engineering, mathematics, or related field of study or equivalent, plus a minimum of 3 years of relevant professional experience; or,
* Bachelor’s degree in computer science or a related field of study plus a minimum of 7 years of relevant professional experience is required
If you are interested in this role or would like to discuss it further, please call Nidhi at +353 1 645 5244 or email nidhi.tripathi@experis.ie.
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