Social network you want to login/join with:Technical Account Manager, ES - CN-AWS, DublinClient:Amazon Web Services EMEA SARL (Irish Branch)Location:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:42fa311e2bebJob Views:2Posted:28.03.2025Expiry Date:12.05.2025Job Description:Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.Key job responsibilitiesAs a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:Act as a single point of contact to Enterprise Support customersMake recommendations on how new AWS offerings fit in the company strategy and architectureComplete analysis and present periodic reviews of operational performance to customersProvide detailed reviews of service disruptions, metrics, and prelaunch planningChampion and advocate for customer requirements within AWS (e.g., feature request)Participate in customer-requested meetings (onsite or via phone)Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsWork with some of the leading technologists around the worldWork directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possibleBe available in non-business hours to handle urgent issuesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including the public sector.PLEASE NOTE THAT THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCYAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONSExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentExperience in technical engineeringBachelor's degreeFluent English and Mandarin language skills are a mustPREFERRED QUALIFICATIONSExperience with AWS services or other cloud offeringsExperience in an internal enterprise or external customer-facing environment as a technical lead
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