About Cara Credit Union
Cara Credit Union is now Ireland's 5th largest community credit union, proud to serve its members throughout County Kerry and be immersed in the hearts of our local communities. We believe our people are key to our success and are committed to developing our people for the continued success and growth of our business.
To drive and build on this exciting growth and expansion, we are delighted to be recruiting for the role of Branch Manager in our Corca Dhuibne (Dingle) branch on a permanent, full-time basis.
The Role
The Branch Manager of the Corca Dhuibhne branch will be the face of Cara Credit Union amongst the local and business communities, proactively promoting the credit union at every opportunity.
This will see the Branch Manager build close business and community relationships as well as forging links with the local employers, schools, sporting organisations, community groups and voluntary initiatives within the community.
The role of Branch Manager will be primarily responsible for taking ownership over the branchs operational objectives ensuring positive outcomes against all metrics, inclusive of managing operational costs in a proactive manner.
All of this will be done in a compliant manner with the mitigation of risk to the fore.
Key Responsibilities
* Manage the Corca Dhuibhne Operations Team on a day-to-day basis.
* Co-ordinate activities in the member services area including rota planning, allocation of resources and proactively promoting of products and services.
* Monitor the performance of employees in line with performance management objectives ensuring regular check-ins throughout the year which include initial, mid and year-end reviews, along with job chats.
* Ensure that the team are comfortable with the CCU range of lending products, dealing with member queries and promoting the benefits associated with TLS (Total lending Solution), including Open Banking.
* Take ownership of loan applications and liaise with the Credit team in terms of any applications.
* Prepare operational report(s) for the COO, participating in weekly operational meetings and communicating back all relevant information to operational employees in a timely manner.
* Act as a Complaint Officer for the Corca Dhuibhne Branch, ensuring all timelines are adhered to with regular updates to the COO.
* Understand CCUs loan products, requirements for submission, and be comfortable presenting loan applications to the Management Credit Committee.
* Work collaboratively with other departments in CCU, especially Marketing in the context of driving member and non-member initiatives.
* Highly visible local representation in the local marketplace ensuring a representation at all relevant events, e.g. Chamber of Commerce, Tidy Towns, etc.
* Ensure that weekly compliance checks are closed out while also undertaking weekly front-line testing, as directed by the COO.
* Maintenance of equipment such as kiosks, cash machines and other equipment in the branch.
* Comply with the Minimum Competency Code (MCC), responsible for maintaining the minimum continuous professional development (CPD) hours required for the role.
* Comply with all Fitness and Probity Requirements, as the role is a Controlled Function under the Central Bank Reform Act 2010 (as amended).
Requirements
* QFA qualified or working towards the same, ideally with a relevant third level degree.
* Proven experience and success over at least five years in branch management, member service management or operations management and service delivery in a financial services environment.
* A combination of personal and interpersonal skills including financial acumen, strategic thinking, service orientation, people orientation, persuasion and influencing, leadership and getting the best results through people.
* Have significant experience and a proven ability in people management, team member coaching and development and performance management.
* Experience in taking responsibility for the quality of performance management and that clear objectives are provided, development plans, quality feedback and fair evaluation and differentiation of performance.
* A team player with a passion for delivering on results, reflected in measurable KPI achievement.
* Strong communication skills, excellent planning, and organisational skills along with extensive experience in strategic, operational and change management.
* Proficient in Microsoft Word, Excel, and Outlook applications.
* Promote a culture that reflects the credit unions values and encourages good performance and excellent member services.
This is an MCC impacted role, and applicants should be accredited in Lending, Investments and Regulation or complete same within 2 years of appointment.