At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to help us deliver expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
About the Role
The successful candidate will have a track record delivering effective and efficient customer results, designing and using key metrics to enable decision making that will further company growth.
Main Duties:
* Develop deep understanding of customer requirements and work closely with direct customer base.
* Support the daily/monthly and quarterly operation that delivers on customer's business requirements.
* Monitor and control costs in line with contractual price structures.
* Work with cross functional business teams to deliver on
* Support customer meetings (including Quarterly Business Reviews).
* Communicate operational efficiency to senior management.
* Support performance management, use KPI's to track progress, monitoring actual performance versus plan promoting awareness to enable improvement.
* Identify and eliminate root cause barriers to accuracy and productivity.
* Participate in business meetings; supporting strategies and programs which improve the competitive position and profitability of the organization.
* Provide support and training to new team members.
* Manage stakeholder expectations.
Requirements
* Degree in Business/IT/Supply or relevant business experience.
* Previous work experience in high volume customer facing environment is desirable.
* Previous problem-solving experience in planning, change management solving, and able to resolve issues of a complex nature.
* The ability to travel both domestically and internationally.
* Strong verbal and written communication skills.
* Strong influencing, networking and team working skills.
* Ability to work well in and across diverse global teams.
* Knowledge of Excel.
* Knowledge of Six Sigma/Lean Processes.
About Iron Mountain
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.