About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Your Responsibilities:
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
The Ideal Candidate:
* Has a passion for cloud computing and customer support.
* Is experienced in providing high-quality technical support to customers.
* Has excellent communication and problem-solving skills.
* Is proactive, self-motivated, and results-driven.
* Thrives in a fast-paced environment with multiple priorities and deadlines.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
* The opportunity to work with a diverse range of customers and technologies.
How to Apply:
To apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.