Job Description
As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas.
About Us
Glenveagh is focused on delivering high quality homes in flourishing communities.
Key Responsibilities
* Facilitate the customer care journey from point of completion through to the end of the warranty period.
* Communicate and liaise with customers via all available channels to effectively and efficiently resolve queries/issues.
* Respond to all customer enquiries in a timely manner, dealing with any customer complaints that arise.
* Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors.
* Liaise with relevant site teams regarding raised issues, informing teams of recurring complaints.
* Assist the Senior Customer Care Manager to accurately maintain the defects tracker log.
Requirements
* Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints.
* Strong IT skills including MS Office.
* Experience within the construction/property industry would also be a bonus.
* Excellent communication skills are a must for this role.
Benefits
* Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews.
* Performance related bonus.
* Comprehensive health insurance for you and your dependents.
* Contributory pension scheme.
* Tax saver travel and bike to work.
* Paid volunteering days.
* Continuous Professional Development (CPD) programme & funding.
* Employee Assistance Programme.
* Long term illness cover.
* Peace of mind with life assurance.
We Are an Equal Opportunities Employer
We welcome applications from suitably qualified candidates from all sections of the community.