Sherry FitzGerald have an opportunity for a Sales Support to join our Dundrum team.
We operate within a busy and dynamic environment delivering a service of excellence. The successful candidate will be capable of working on their own initiative, be a proactive team member with excellent communication and organisational skills.
At Sherry FitzGerald we offer a wealth of opportunities. Joining us means joining a team where we support your ambition, ability, and desire to succeed every step of the way. Find out more here: https://www.sherryfitz.ie/careers/why-work-with-us
This position is a fixed term contract and would be suitable for candidates currently completing or due to commence the Auctioneering and Property Services Apprenticeship.
Role & Responsibilities:
* Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
* Responsible for providing sales support and assistance to the overall branch to ensure the efficient and smooth running of the day to day business and requirements.
* Support in dealing with incoming phone & email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
* Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
* Liaise with Branch Operations & relevant team members within the branch network to ensure they have up to date & relevant information for all property files.
* Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
* Work flexibly between branches by assisting with viewings and any other sales support as required. This support will be monitored and managed by the Regional Director.
* Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
* Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
* Identification of cross referrals to SFG Financial Services & Lettings on a monthly/quarterly basis.
* Assist with any branch projects as required.
* Abide by the PSRA guidelines.
* To adhere to all company policies.
Knowledge & Understanding of the Following Branch Processes:
* Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre-paid advertising.
* Understand the process for inputting all charges relating to a property on AC/RPS e.g. photographer, advertising, brochure, boards etc.
* Support with the preparation of MA kits.
* Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals.
* Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/RPS.
* Support with the boards process.
* Understand the process for preparing & distributing market share reports.
* Understand the process for advertising and ordering photos from Mediapro.
* Be familiar with the process for updating all window displays & mood media screens.
* Be familiar with the process for preparing newspaper advertising in AC/RPS.
* Support Negotiators and Part time viewers in all preparations for Saturday viewings.
The successful candidate will have:
* A minimum 2 years' experience working in a sales environment.
* An ability to work on own initiative and to deadlines essential.
* Strong communication, customer service and organisational skills.
* A full clean driving licence and access to a car.
Sherry FitzGerald is an equal-opportunity employer. All job applicants are considered solely on their ability to do the job and selection criteria will firmly reflect the needs of the job.
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