We are recruiting for a passionate and enthusiastic
Reservations Agent to join
our Reservation Team at our award-winning hotel.Who are we?
In choosing to join Ashford Castle, you become part of a
significant piece of history, both of Ireland and the Red Carnation Hotel
Collection. Through the grand stone gates, a royal adventure begins. This
remarkable 800-year-old castle, widely recognised as Ireland’s top hotel
destination and once home to the Guinness family, is exceptional in every
sense. Discover exquisite interiors, delicious cuisine, a wealth of unique
activities and a state-of-the-art spa. The extraordinary characters of the
castle passionately care about each and every guest experience. Ashford Castle,
voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure
'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021
and retained in 2024.
Key responsibilities of the Reservations Agent will include:
To
handle guest enquiries relating to reservations, sales (if required) in a
competent and efficient manner.
To
be able to describe accurately all the bedrooms, services and facilities
in the hotel and be fully familiar with all room rates available as well
as rates of all services/facilities that can be offered.
To
respond to all Guests/prospective guests enquiries in a warm and friendly
manner, ensuring that they are treated with courtesy and professionalism
at all times, using Guest names at all times.
To
be sufficiently familiar with travel agents, company co-ordinators who
might place business with us.
To
proactively sell bedrooms at the best rate possible, ensuring that all
opportunities to achieve secondary sales e.g. upgrades, dinner, activities
etc are maximized.
To
answer the switchboard, directing calls appropriately, dealing with any
queries that may arise
Handle
all guest enquires
The ideal candidate for the Reservations Agent
position should:
Must
have hotel reservations experience
Be
a good planner and self-starter
Enthusiastic,
revenue driven with high attention to detail
Have
a good understanding of the reservations process
Have
the ability to maintain relationships with both internal and external
clients
Be
efficient and have professional communication skills
What's in it for you?
Professional, award winning training and
development opportunities
Discounted accommodation rates with Red
Carnation Hotel Collection
Annual Staff Appreciation Party and other
Employee Recognition Events
Discounted rates with many local
businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject
to availability)
Free meals on duty
Complimentary dry cleaning of business
attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length
of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance
Programme
Join us in this incredible new opportunity!
We are an equal
opportunities employer. The successful candidate must also be legally eligible
to work in Ireland#Estate