MACE Model Farm Road, Bishopstown, Co. Cork requires a Full Time Supervisor to join their team.
MAIN DUTIES:
Supervisory
* Ensure high quality and consistent customer service is provided at all times
* Delegate and communicate effectively with the sales team
* Supervise the effective induction and training of employees
* Assist the store manager in the effective management of sales team performance
Customer Care
* Ensure customers receive high quality and consistent service at all times
* Deal with and rectify customer complaints in an effective and pleasant manner
* Proactively take necessary action in store improvements following customer complaints
Operations
* Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
* Maximise sales and margin while minimising waste
* Ensure housekeeping in the store is maintained at an optimum level
* Ensure the appropriate cash register and cash handling policy is adhered to
* Ensure shelf edged labels are updated on a weekly basis
Stock Management
* Ordering of stock
* Assist the manager in preparations for stock take and supervise where appropriate
* Assist the manager in minimising stock loss through wastage, damages and pilferage
* Ensure food management and waste systems are adhered to by deli sales team
* Check stock to ensure adequate stock is available for customers’ needs
* Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
Legislation & Security
* Ensure secure opening and closing procedures with the store manager
* Adhere to consumer legislation
* Ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
* Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
The ideal candidate will possess the following attributes:
* Hard-working and flexible, with the ability to work both as part of a team and on own initiative
* Professional & polite manner is essential
* Committed to continually improving store standards with an attention to detail
* Committed to delivering great customer experiences in a busy environment
* Enjoys working in a fast-paced team environment and with a willingness to embrace new challenges
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