ICT Project Officer Job Description
This is a suitably skilled ICT Project Officer role that involves working remotely with the possibility of attending client sites when required.
The role is based in Kilkenny/Wexford/Waterford and involves working 35 hours per week as an agency employee. The hourly rate is €30.17 per hour, based on an annualised salary of €55,093.
Duties and Responsibilities:
* Analyse applications and system performance.
* Prioritise, investigate, resolve and determine root cause of reported issues.
* Assist in determining and specifying user requirements for application solutions and management/operational reports.
* Contribute to project task planning and activities.
* Research, organise and complete tasks within defined timeframes.
* Liaise between user groups and technical specialists.
* Liaise with external and internal clients.
* Analyse clients' existing systems and business models.
* Map and document interfaces between legacy and new systems.
* Identify options for potential solutions and assess suitability.
* Prepare proposals for modified or replacement systems.
* Work with colleagues, developers, testers and end users to ensure technical compatibility and user satisfaction.
* Ensure deadlines are met.
* Support users on change control and system updates.
* Support management in delivering service level agreements from outside suppliers and vendors.
* Prepare feasibility reports on new systems, including cost/benefit analysis.
* Support and train other staff in the team.
* Coordinate, monitor and review vendor work.
Skills and Knowledge:
* Professional knowledge and experience of relational databases (e.g. Microsoft SQL server).
* Understanding of ICT services and/or projects.
* Knowledge of vendor management.
* Experience of supporting local and national applications.
* Knowledge and understanding of the health service and implementing ICT-enabled change.
* Report writing skills.
* Minimum 3 years' experience in an ICT applications support environment.
* Excellent working knowledge of the full Microsoft Office suite and report writing.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to present information clearly, concisely and confidently.
* Ability to build and maintain relationships with colleagues and stakeholders.
* Strong planning and organising skills.
* Logical and pragmatic approach to workload delivery.
* Able to gather and analyse information, weighing critical factors to develop solutions.
* Team working ability.
* Lead the team by example, coaching and supporting individuals as required.
Education:
* Third-level education qualification.