Our Company At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do.
Weve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.
This is a very exciting time to join JMK Group.
In a phase of exponential growth, the company has operational hotels, two new builds and three properties under construction in Ireland and the United Kingdom.
Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for.
We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry.
This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.
The Role We now have a vacancy for an experienced Night Manager to Leading our team, you will play a pivotal role in the success of the hotel, ensuring the highest levels of customer satisfaction, whilst operating within the brand guidelines to ensure we deliver that ultimate customer experience for every guest, every time.
Your overall responsibility is to assist in developing, managing, and leading your team to deliver great hospitality experiences through a focused approach on excellent customer service and consistent standards.
Responsibilities of the Night Manager Overseeing nightly front desk activities, including check-in/check-out procedures, guest inquiries, and reservation management.
Coordinate with other departments to ensure smooth operations throughout the night and supervise overnight staff.
Maintain a safe and secure environment for guests and staff.
Monitor security cameras, conduct routine patrols of the property, and respond to any security incidents or emergencies.
Handling guest concerns and resolving them promptly and effectively to ensure guest satisfaction.
Collaborating with other departments to ensure smooth coordination and communication across all hotel operations.
Complete nightly reports, including occupancy levels, revenue summaries, and any incidents that occurred during the shift.
Monitoring and managing room inventory alongside the accommodation department to maximise occupancy and revenue.
Monitor and maintain the Front Office systems and equipment to ensure optimum performance and reporting of any issues as necessary.
Hands on approach.
Assisting other team members.
Helping to implement company policies.
Motivating team members.
Ensure the hotel operates smoothly on a daily basis.
Provide first class customer service at every opportunity, representing the Hotel Manager in every interaction.
Furnishing guests with practical assistance, as needed.
Communicating & managing the daily, weekly, and monthly activities.
Offer support across all departments Support health and safety, wellness, security function throughout the property.
The Candidate: A minimum of 1 years previous experience at Reception/Assistant Manager level.
Previous experience working in a branded property.
100% computer literacy, to include Microsoft packages (word, excel, outlook etc).
Previous experience working with Amadeus, or similar Property Management System.
Excellent attention to detail.
Previous experience of managing a team.
Excellent knowledge of the local area and Dublin City.
Excellent communication skills, with fluency in the English language.
What We Offer: Global Hotel Discounts Enjoy exclusive rates at over 6,000 IHG hotels worldwide.
Complimentary Uniform Provided as part of your role.
Competitive Salary Rewarding you for your hard work.
Cycle to Work Scheme Supporting a sustainable and active lifestyle.
Refer a Friend Program Earn rewards for bringing great talent to our team.
Career Growth & Development Work with a renowned brand and build your expertise.
Engaging Work Culture Participate in company events and activities.
Employee Assistance Program Supporting your well-being.
Dynamic Work Environment: Every day brings new experiences and challenges.
Do you have the skills listed above, why not come in or apply online with your CV and a member of the management team will the happy to speak to you further about the role? Skills: Hotel Management Hotel Operations Hotel service night Shift