Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
LOCATION: Dublin, Ireland
REPORTS TO: Social Media Manager
A LITTLE BIT ABOUT THE ROLE:
We are seeking a Channel Manager to work with one of the world’s largest drinks companies across their lager brands driving brand presence via content and community building on a number of social media channels. Working closely with the Marketing Managers, Social Media Manager and Creative team, the role represents the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges.
At Oliver, we build agency teams to work in-house in partnership with brands. This role will be sitting within the digital and social team we’ve created, working with a range of local clients and a global internal team. We work within a hybrid set-up, which includes being present at the Clients offices in Dublin at least 2 days per week.
Key Responsibilities:
* Day to day management/distribution of organic content across all digital and social channels (advanced knowledge of Sprinklr essential)
* Help build, grow, and manage the local community for our client’s premium whiskey brand
* Identify and track relevant community data metrics / develop monthly reporting and outline key insights and implications
* Work with our Social Media Manager and Senior Strategist to develop a community building strategy and action this
* Monitor and respond to all comments and interactions with our content
* Write all in-post copy and work with the Copywriter to ensure this matches any in-asset copy
* To act as brand guardian to ensure all work produced is faithful to the client’s brand guidelines
* Adoption and use of the brand’s voice - responding to and engaging with the user community.
* Following an issue escalation process and confidently alerting team members and clients with mitigation strategies in case of any negative comments or feedback
* Researching cultural trends and UGC and proactively sharing these with the wider OLIVER social community, clients and account teams
What Good Looks Like:
* Passion for delivering on-brand and on-brief social communications
* Pro-active planning and leadership of creative community initiatives
* Practical know-how of how to manage social media channels especially with their intricacies
* A thirst to learn more and to discover new and exciting trends within the social space
* Experience using analytical/social listening tools such as Sprinklr for reporting and to gather insights
* The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
* Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
* Experience working with global lifestyle brands – ideally in the alcohol or drink sector.
* Approximately 4-6 yrs experience in online communications be it via editorial, social, or advertising.
* Impeccable and proven written and verbal communication skills in English.
Our values shape everything we do:
* Be Ambitious to succeed
* Be Imaginative to push the boundaries of what’s possible
* Be Inspirational to do groundbreaking work
* Be always learning and listening to understand
* Be Results-focused to exceed expectations
* Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Advertising Services
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