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Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
* Provide office support, answer queries and provide a reception / telephone service
* Keep themselves appraised of the relevant documentation / procedures as relevant
* Be able to take meeting notes
* Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
* Maintain accurate up to date records filing systems and records (computerised / paper copy)
* Assist in and / or prepare reports as necessary
* Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
* Represent the service in a positive manner
Customer Service
* Make phone calls to and take phone calls from members of the public
* Use email as a form of communication when required
* Promote and maintain a customer focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
* Handle sensitive and confidential information as per GDPR guidelines
* Actively participate in innovation and support change and improvement initiatives within the service
* Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
* Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
Should the role be of interest to you please apply with your current CV.
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