Job Title: Customer Service and Support Administrator
A 12-month maternity cover contract opportunity has arisen for a skilled Customer Service and Support Administrator to join our client's Cork HQ team.
About the Role
This is an exciting chance to be part of a supportive team and contribute to strong, open cross-departmental communication and collaboration within a leading supplier of equipment and engineering solutions to the pharma, biotech, and chemical industries.
Key Responsibilities
* Verify customer orders against sales quotes and internal policies.
* Process and expedite customer purchase/sales orders in a timely manner.
* Maintain accurate and detailed electronic records/files of customer jobs.
* Manage internal and customer service-related reports.
* Liaise with the documentation team regarding log documentation requirements.
* Perform ad-hoc duties as required by the Business Unit Leader.
Requirements
* Prior experience in customer service/administration within the tangible goods industry.
* Strong IT skills, including proficiency in Word, Excel, and ERP systems.
* Excellent communication and interpersonal skills, with a bright and professional demeanor.
* Highly organised with strong attention to detail.
* Able to work independently as part of a team.
About Our Client
We are a dynamic and collaborative company with a strong commitment to open communication and teamwork. We offer a unique opportunity for career growth and development within a fast-paced and rewarding environment.