Hotel Operations Manager
Salary: €50-60k
Location: Kildare
Duties & Responsibilities:
* Oversee the day-to-day operations of the hotel, ensuring efficient and smooth running of all departments.
* Develop and implement operational policies and procedures to enhance performance and guest satisfaction.
* Monitor hotel performance metrics and adjust strategies to achieve business objectives.
* Ensure an exceptional guest experience by maintaining high service standards in all areas of the hotel.
* Handle guest complaints or issues in a professional and timely manner to ensure satisfaction.
* Analyse guest feedback and make necessary improvements.
* Lead, motivate, and supervise hotel staff, ensuring a positive work environment and high staff morale.
* Hire, train, and develop team members to improve skills and performance.
* Conduct regular performance evaluations and provide feedback for career development.
* Assist in budgeting, forecasting, and monitoring hotel financial performance.
* Oversee operational costs, implement cost-saving strategies, and maximize profitability.
* Monitor inventory and ensure efficient use of resources across departments.
* Ensure compliance with all local, state, and federal regulations, including health, safety, and labour laws.
* Oversee property maintenance and ensure the hotel is in excellent condition for guests.
* Ensure the safety and security of guests, staff, and hotel property.
* Collaborate with the General Manager to set long-term goals and objectives for the hotel.
* Develop and implement strategies to increase guest satisfaction, brand reputation, and revenue.
* Identify opportunities for service improvement and implement initiatives to enhance operational efficiency.
Candidate:
* Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred).
* Minimum of 5 years of experience in hotel operations, with at least 2 years in a managerial role.
* Experience in managing multiple departments and teams in a hotel environment.
* Proven track record in delivering high-quality guest service and managing operational efficiency.
* Strong leadership, communication, and interpersonal skills.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Proficiency in hotel management software and Microsoft Office Suite.
* Excellent problem-solving skills and ability to think critically in high-pressure situations.
* Strong attention to detail and commitment to maintaining high standards.
* Customer-focused with a passion for hospitality.
* Strong organizational skills and ability to manage time effectively.
* Flexible and adaptable to changing circumstances.
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