Job Description
Proactively support existing business processes and IT systems by interacting with users and stakeholders across internal departments and sister companies.
Key Responsibilities:
* Provide level 1 support to users for hardware, software, phones, printers, and other setups and configurations.
* Coordinate help desk activities, escalating support requests as needed.
* Work with IT analysts to provide services support work, including VPN client configuration, iPhone setup, data exchange, encryption, and software installs.
* Manage and audit user accounts, application authorization profiles, and computer accounts.
* Build, provision, and configure end-user devices.
* Participate in regular reviews to ensure accurate capture of user, device, and authorization data.
* Administer nominated applications.
Qualifications, Requirements, and Experience
* Proven helpdesk or application support experience.
* Excellent organizational skills, managing multiple tasks simultaneously.
* Able to develop a good working knowledge of a rapidly expanding IT landscape.
* Strong communication skills, including relationship building.
* Self-motivated and excellent documentation skills.
* Related 3rd-level qualification and one year's experience in a similar role, ideally in the manufacturing sector.
Benefits
* Competitive salary.
* Pension scheme.
* Training and development opportunities.
* Subsidized canteen.
* Retailer discounts.
* Travel opportunities.
* Sports and social club.
* Cycle to work scheme.