RA Consulting Dublin, County Dublin, Ireland
Hospitality Sector Client - Head of Cafe Restaurant Operations
- Exciting opportunity to join a fast-growing, dynamic, and multi-award-winning company in the Hospitality Sector.
- You will build on the organisation’s proven track record in concept design, establishment, and the operation of existing and new business units.
- The position of Head of Operations (Dublin Airport Operations) will be instrumental in supporting the achievement of the company’s 3-year revenue target – €100m per annum.
- Reporting directly to the CEO and Board, you will work with senior colleagues to refine systems/processes and deliver operational excellence.
Person Description
- Strong commercial, strategic, and financial acumen, with an eye for detail and a track record in establishing, growing, and successfully managing fast-paced business units.
- Proven experience in operations planning, quality, optimising revenues, managing costs, identifying strategic opportunities, sales/marketing, and delivering business growth.
- Instinctive and energetic leader and credible communicator – motivating teams and applying strong emotional intelligence.
- Analytical leader who empowers and motivates team members in delivering operational and service excellence.
Position Description
Operations, Financial Performance & Cost Control
- Proactively review and manage revenue and P&L accounts for 4 separate airport operational units, and develop proposals/business cases to enhance financial contribution of each.
- Develop commercially informed proposals and recommendations to enhance unit efficiency and profitability.
- Oversee and ensure effective management/delivery of performance across units and provide associated guidance/direction to direct reports.
- Lead and work with Unit Managers to inculcate best practice across all operations and promote/develop related standards/practices/KPIs across the units.
- Establish procedures, protocols, and KPIs to ensure that Unit GMs manage rosters/labour costs, stock, risk, security, etc.
Customer Experience & Process Design
- Systematically review all processes, operations, and the customer service experience in each unit to optimise efficiency, address shortfalls, and enhance the customer/business propositions.
- Work with and challenge Sales & Marketing team to define, agree, and implement approaches to product/service/menu offerings at different units.
- Ensure/enhance quality of produce/supplies and reduce associated costs. Undertake annual reviews and ensure effective management of all LTAs.
- Work with Executive Head Chef to review systems to ensure ongoing compliance with health/hygiene standards.
- Project manage and oversee re-design and fit-out of re-imagined units, identifying logistical requirements necessary to ensure efficient operations.
- Review/develop unit floor plans and process flows, recommend enhancements, and manage fit-outs in accordance with agreed implementation plans.
Best Practice & KPIs
- Establish best practice as a discipline within and across teams to include the design, customisation, and implementation of supporting systems/processes.
- Develop performance dashboards and KPIs for direct reports and ensure that each manager completes/submits performance reports in accordance with required timelines.
- Develop audit schedule and ensure full compliance with agreed practices, protocols, and SOPs.
- Ensure unit managers enhance performance and meet all compliance obligations.
- Work closely with Group HR and Risk to ensure a consistent approach to the management of all HR issues.
- Review and update protocols for inspections to ensure ongoing compliance with health/hygiene standards.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Management and Manufacturing
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