Key Job Responsibilities:
* Handle incoming support tickets, troubleshoot, research the root cause of problems, and thoroughly resolve defects.
* Provide software support in staging and production environments, develop tools to aid operations and maintenance, and generate system and support status reports.
* Maintain SLA's through the implementation of proactive issue detection and reporting.
* Read and understand complex application code and make code fixes to resolve support issues.
* Work on operations and maintenance driven coding projects, primarily using Ruby, Rails, Java, Python, shell scripts, AWS, and web technologies.
* Create or have responsibility to improve or invent small tools or applications.
* Collaborate with the development teams to hand off or take over active support issues and contribute to building a team-specific knowledge base and skill set.
* Work effectively with customers and/or internal partners to understand business impacts and identify any opportunities/problems arising from technical decisions.
* Participate in team design, scoping, and prioritization discussions, seeking to learn the business context and technologies behind your team's system implementations.
About the Team:
Amazon Payments in Japan (JPP) manages payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments. The payment instruments include all Amazon branded payment products, such as the co-branded Credit Cards (CBCC), Shop with Points (SWP), and the suite of Gift Cards (GC). JPP is a portfolio of services with very successful merchant and marketplace integrations.
BASIC QUALIFICATIONS:
* Experience in automating, deploying, and supporting infrastructure.
* Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
* Experience with Linux/Unix.
* Experience in networking, storage systems, operating systems, and hands-on systems engineering.
* 2+ years of DevOps or SysOps experience in a large-scale software development environment.
PREFERRED QUALIFICATIONS:
* Knowledge of best practices for software deployment.
* Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis.
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