Job Description
Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships both internally & externally.
Main Responsibilities
* Ownership of Custody Relationship for assigned clients.
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors and consultants.
* Track service & delivery results against project plans and Service Level Delivery.
* Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback.
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
* Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
* Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
* Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact.
Requirements
* Experience within Fund Services (preferably Custody).
* Comprehensive knowledge of the securities industry, its products and instruments.
* Excellent interpersonal skills including ability to persuade and influence change / best practice.
* Ability to communicate with partners and clients at all levels.
* Ability to foster an inclusive environment within team.
* Ability to learn and share client strategy, products, and industry initiatives.
* Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity.