New €30,500 CSA pay
Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport!
These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this is a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays).
Salary increase to €31,500 on completion of 12 months continuous service
Based in Dublin Airport, you will work as part of a team with duties including:
* Assisting passengers at the check-in and the bag drop area.
* Reservations and ticketing.
* Boarding of flights.
* Ensuring all immigration regulations are adhered to.
* Provision of passenger assistance, handling customer complaints and other duties as assigned.
* Ensure all Ryanair flights are turned around in 25 minutes.
This is a shift-based role with shifts around the flight schedule.
Requirements
* Unrestricted right to live and work full time in the EU.
* Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided.
* Previous experience in a customer-facing role is desirable but not required.
* Excellent communication and fluent English language skills (verbal/written).
* Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform).
* Work a shift-based roster – earliest start time 2.30am / latest finish time 10.30pm (circa to change).
* Salary up to €30,500 (includes performance-related bonus).
* Additional skills allowances available.
* Fixed roster pattern of 4 days on 2 days off.
* Full training and uniform supplied.
* Discounted parking at Dublin Airport (subject to availability).
* Staff discounts at The Loop, Dublin Airport.
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