About Us:
O'Callaghan Collection is a thoughtfully curated, design-led collection of 5 Irish family-owned and managed luxury boutique hotels located in Dublin and Gibraltar city centres.
Each hotel has its own unique identity reflecting its location and guest experience. We continually develop our properties to exceed evolving customer expectations.
Our philosophy revolves around tailored guest and client solutions, prioritising personalised service over a one-size-fits-all approach.
We believe that excellent customer outcomes are directly linked to employee satisfaction and engagement. Therefore, we foster a workplace culture that values and supports our staff.
We seek talented, visionary individuals eager to make a mark and contribute to creating something spectacular, where their opinions and contributions are valued.
Our goal is to provide a challenging and rewarding environment that promotes personal and professional growth. We offer comprehensive training and development programs to help our team achieve their career goals and stay industry-relevant.
We also prioritise our employees' well-being and work-life balance by offering competitive compensation, flexible schedules, and various benefits and perks.
Our aim is to attract and retain top talent committed to excellence and passionate about delivering exceptional guest service.
If this resonates with you, we’d love to connect.
We are Caring | Proud | Accountable | Determined.
Benefits:
* Free use of our fully equipped gym
* Your Birthday as an extra paid day off!
* Enhanced holidays with service
* Rewards programme
* Refer a friend - €500 reward
* Discounted room stays for friends and family
* Discounted F & B when staying in any of our hotels
* Opportunities for progression across 4 hotels in Dublin and 1 in Gibraltar
* Tax saver for travel tickets
* Bike to work scheme and secure bike storage
Key Responsibilities:
* Serve as a main resource for reservation agents, assisting with technical issues and customer satisfaction
* Develop team skills through coaching and training, setting clear goals, and innovating organizational processes
* Implement daily activities like profile updates and reservation changes to enhance accuracy and efficiency
* Maintain comprehensive knowledge of hotel systems (Opera Cloud, Windsurfer, agent extranets) to ensure proper data management
* Monitor reservation availability, manage overbooking, track promotions, and control rates and inventory
* Audit reservation data entries in Opera for accuracy
* Manage reservation systems to ensure proper handling of calls and data
* Oversee reservation prepayments in line with financial procedures
* Assist with auditing and processing of travel agent commissions
* Update no-shows and cancellations across OTAs to prevent unwanted commissions
* Trace and resolve failed reservations due to system issues, processing them manually if necessary
* Ensure compliance with follow-up, contracting, and sales procedures
* Identify potential sales leads for corporate and leisure teams
* Lead the reservations team in upselling to improve revenue and yield
* Build relationships with corporate and leisure clients to foster loyalty
* Participate in sales events and maintain regular team communication
* Adhere to HR policies, including managing visa restrictions and compliance
* Engage in project work as required
Requirements:
* 2-5 years of experience in a hospitality environment
* Proficiency in Microsoft Word, Excel, and Outlook
* Attention to detail and accuracy
* Positive attitude and eagerness to learn
* Experience with Opera Cloud, Windsurfer, and extranets
* Knowledge of hotel sales and contracting
* Confident and clear communication skills
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