The Academy Plaza Hotel is looking for a Hall Porter to join our team.
The main duties of this role include:
* The hall porter will have a constant visible presence within the lobby area.
* Always smile, maintain constant eye contact, use positive body language, and take pride in position and appearance. Use initiative to make guests as comfortable as possible, addressing them by name whenever possible.
* The Hall Porter must maintain a professional and friendly demeanor without becoming too casual or familiar with guests.
* Oversee Conference & Banqueting setups, including any refreshment or conference breaks.
* Arrange taxis, coaches, etc., for guests and know where parking is available.
* Sign your shift checklists.
* Ensure that guest wake-up calls are delivered each morning in accordance with the log compiled by the front desk staff.
* The lobby must remain clear of luggage, clean, and tidy.
* Maintain the hotel ambiance at all times, focusing on music, lighting, and the presentation of the lobby areas.
* Ensure the storage of luggage in the luggage store is neat, tidy, and properly organized, making it easy to retrieve any item once stored. All luggage items must be tagged with a duplicate tag given to the guest.
* Routine cleaning of public areas.
* Work closely with the front office and assist with any guest queries that may arise.
* Have a wide range of knowledge about the hotel and Dublin as a city, believing in what you tell guests and offering them the best information and advice available regarding all in-house services, including the Bar and Restaurant.
* Be responsible for the knowledge made available to guests on all local and national amenities, facilities, and services; your understanding and appreciation of this knowledge is paramount.
Requirements:
The ideal candidate must have a professional and friendly approach, with a focus on providing excellent customer service. They must be a team player with the ability to multitask, and possess excellent attention to detail. A high level of spoken English is essential. This position typically involves night work and includes working weekends.
Benefits:
* Excellent work environment
* Meals on Duty
Please note that this position is for night work and involves working weekends and weekdays.
We currently do not require the assistance of Agencies.
Job Type: Full-time
Pay: €12.80-€12.90 per hour
Schedule:
* Night shift
* Weekend availability
Work Location: In person
Expected start date: 29/12/2024
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