We are currently seeking an Assistant Spa Manager to join our wonderful team at The K Spa.
A UNIQUE RESORT & SPA
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep.
This role at The K Spa offers the opportunity to work with two outstanding brand partners: Ground Well-Being and Natura Bisse, renowned brands at the forefront of wellness and luxury skincare.
The K Club is certified as a Great Place to Work by our very own employees. Our hardworking team members feel listened to, encouraged, and appreciated.
Here's how you'll bring the K Club's trailblazing vision to life:
* Greet and assist guests, ensuring their satisfaction with spa services and addressing any issues or feedback promptly.
* Provide information on spa services, promotions, and packages; assist in personalizing client experiences.
* Handle guest complaints or concerns with professionalism and escalate as needed.
* Conduct team meetings to discuss performance, introduce new products/services, and reinforce service excellence.
* Provide regular feedback to team members and encourage a positive work environment.
* Promote spa services, products, and membership options to increase client retention and satisfaction.
* Monitor product inventory levels, place orders as needed, and assist in retail sales to meet revenue targets.
* Support the Spa Manager in developing and implementing promotional activities, social media, and marketing initiatives.
* Assist with daily financial tasks, including cash handling, processing payments, and reconciling transactions.
* Support the Spa Manager in monitoring budgets, controlling costs, and maximizing profitability.
* Prepare sales and operational reports as requested.
This is how we see you:
* Available to work a 39-hour week across a 7-day roster, including weekends and evenings.
* Diploma or degree in hospitality, business management, or a related field; certification in spa therapy or management is a plus.
* Previous experience in a spa or hospitality setting, with some leadership or supervisory background.
* Strong communication, organization, problem-solving, and customer service skills, with knowledge of spa treatments and industry trends.
* Detail-oriented, approachable, proactive, and supportive, with a strong client-focused mindset.
What's on offer?
* Commission on retail sales in The K Spa.
* Monthly service charge payment.
* Staff transport to and from work outside public transport hours within the local area.
* Ongoing investment in your personal development with access to internal and external training programmes.
* Fantastic opportunities to progress your career.
* Monthly recognition programme.
* Employee Assistance Programme.
* Bike to Work Scheme.
* Social events.
* Uniform.
* Meals while on duty.
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends.
* Life Assurance.
Data Retention
Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months. Should you not wish for your data to be held following the closure of the application process, please make note of this when submitting your application.
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