SummaryAre you passionate about making users successful? Do you enjoy making complex technical information easy to understand? Do you thrive in a dynamic fast-changing environment? If yes, then we'd love to talk with you! We are looking for a manager to lead a distributed team of technical writers who create and publish content for our industry-leading cloud platform, applications, and services. As a manager on the Information Experience (IX) team, you will collaborate with various cross-functional teams to develop a keen understanding of our technologies and audiences. You will use your passion for customer success to make sure our business and technical users get the right information—when and where they need it. You will drive and participate in initiatives to improve the content experience for our users, and will mentor and grow team members, and help the team prioritize effectively. Additionally, you will manage multiple projects, ensuring timely delivery of high-quality, impactful content. To succeed in this role, you must have excellent communication skills, strong technical, project and people management skills, a high technical aptitude, and a hands-on approach. Expect to work in a diverse management team that collaborates to develop our talent, and seeks to continuously improve how we work and to move our trade to the next level.Job DescriptionResponsibilitiesManage a team of Information Development professionals who design, develop, and publish content, including technical documentation, in-app content, and developer and API docs.Collaborate with product owners, designers, software leads and developers, and other teams to plan, create, and update product content in alignment with business strategyDrive the and enhance information experiences through various deliverables and multimedia formats, such as contextual assistance, UI text, videos, and walk-throughsUse analytics and feedback to measure content effectiveness Lead and participate in initiatives to solve specific challenges or to develop innovative approaches to content design and deliveryTrack and manage projects in a fast-paced environmentSupport your team in writing and publishing content as neededHire, onboard, and mentor team members to help them achieve their goals and career aspirationsRequirements5+ years of experience as a writer for enterprise software for multiple audiences, with at least 2 years managing technical writing teamsAbility to think critically about the user journey and to craft holistic persona-based information experiences that span multiple media and formatsUnderstanding and application of minimalism, structured authoring, content strategy, and information architectureAbility to prioritize to manage multiple responsibilities across projects and teamsExperience collaborating with cross-functional groups across different geographic locationsAbility to grasp new technologies quickly and to work hands-on with products, so you can empathize with the challenges our users faceGood understanding of SaaS technologies, cloud platforms and applications, Dev Ops processes, and APIs Successful track record of driving changeExperience coaching, growing, and motivating team members to achieve their full potentialExcellent communication, leadership, time-management, and organizational skillsBachelor’s degree or above in a technical or content-related field, or comparable work experiencePreferred qualificationsExperience working in DITA, Markdown, and static site generators (such as Docusaurus)Knowledge of source control tools (such as Git), API documentation tools (such as Swagger tools), docs-as-code workflows, video creation tools, and walk-through tools (such as Pendo)Experience working in a fast-paced Agile environmentExperience using analytics tools (such as Google Analytics and Pendo) and deriving insights to make data-driven decisionsUX writing or copywriting experienceAbout the Information Experience teamWe create and publish content that helps our users successfully deploy, customize, and use our applications. Our audience includes business analysts, technical consultants, and programmers. We are passionate about customer success. We are hands-on, and we use a docs-as-code workflow to deliver great information experiences for our users. We strive to create a great information experience for our users by providing them the right information when and where they need it.What we offer you:An open, collaborative, and supportive work environmentPeers who are dedicated to creating high-quality, user-centered contentOpportunities to drive and to participate in initiatives to improve the information experience for our usersFreedom to experiment, innovate, and to learn new technologies Opportunities to grow as a manager and people leaderAbout GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.