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HubSpot is looking for a DACH Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
In This Role You’ll Get To:
* Manage 100 – 200 customer relationships, some of which will be new while others may have been using HubSpot for several years.
* Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.
* Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
* Conduct 4-5 scheduled deep-dive meetings per day with customers to review their progress and make strategic recommendations.
* Promote the growth of your install base by uncovering and qualifying opportunities for customers to use more HubSpot products and services.
* Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot.
If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.
To excel in this role you will need to have:
* Fluency in written and spoken English and German.
* 1+ years of experience in a client-facing or account management role.
* Business savvy with consultative, problem solving, and issue resolution skills.
* Strong knowledge of the media/digital landscape.
* Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results.
* Super organized, quick learner who works well under pressure.
* Strong negotiation skills and comfortable navigating financial conversations.
* Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
* Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently.
We value both flexibility and connection. Whether you’re a remote employee or work from the office, we want you to build strong connections with your team and peers.
About HubSpot: HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
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