Job Description:
We are seeking an experienced Service Manager to lead our team in the Leinster region, based in Kildare offices. The successful candidate will oversee all maintenance, fault finding, and installation of various equipment within the water and wastewater treatment industry.
Main Responsibilities:
* Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
* Collaborate with the HR department to implement training and upskilling programs for team members.
* Mentor and lead the team, fostering a culture of continuous improvement.
* Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
* Collaborate with EPS regional service centers to align on procedures, goals, and strategies.
* Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
* Administer all repair jobs using the company ERP system, including pricing, quotations, and estimations for customers.
* Develop and implement a growth strategy for the Service & Repairs business to meet current and future client demands.
* Deliver on annual budget and business development strategies, exploring growth opportunities.
* Engage with key customers, including Uisce Eireann and industrial clients, to maintain and strengthen relationships.
* Identify, plan, and implement a continuous improvement program for the repair and service business.
* Support and collaborate with other EPS business units and managers to achieve overall company goals.
* Ensure compliance with Health & Safety standards across all operations and activities.
* Issue monthly performance reports and Key Performance Indicators (KPIs) to the Group Senior Team.
* Facilitate meetings and maintain effective communication with key customers and stakeholders.
Requirements:
* Relevant technical or business qualification preferred.
* A minimum of 5 years experience in a similar managerial role within the Service & Repairs industry.
* Familiarity with Municipal, Industrial, and Commercial markets in Ireland.
* Experience working with key clients, such as Uisce Eireann, is an advantage.
* Strong leadership and team management skills.
* Proven ability to implement and optimise processes for operational efficiency.
* Excellent communication and customer relationship management skills.
* Analytical and problem-solving skills to support decision-making.
* Ability to manage budgets and drive business development initiatives.
* Knowledge of Health & Safety regulations and best practices.
* Proficiency in ERP systems and MS Office tools.
* Additional requirements: Full clean driving licence, Safepass, Confined space training desirable.