Our Client, a global leader in high-performance solutions for the construction industry, is seeking a Junior Service Desk Engineer to join their Group IT Service Desk team. This is an exciting opportunity to join a company that is committed to driving innovation and sustainability across the built environment. You will provide day-to-day IT support to end users, assist with device rollouts and configurations, and support the implementation of key IT initiatives. This role offers hands-on exposure to a wide range of technologies and the opportunity to build a strong foundation in IT operations within a supportive and dynamic team. Key Responsibilities: Provide first-level support for end users across the organization. Assist in device configuration, deployment, and user onboarding. Administer and support user accounts via Active Directory and Azure AD (Microsoft Entra ID). Troubleshoot and support Microsoft 365 (O365/M365), including Windows OS and Office applications. Provide support for AV and meeting room technologies. Assist with endpoint patching and maintenance. Perform basic network troubleshooting and diagnostics. Utilize ITIL-aligned service desk tools and workflows to manage support tickets. Support system upgrades, feature deployments, and occasional after-hours critical tasks. Requirements: Minimum 1+ years experience in an IT Support or Service Desk role. Practical experience with: Active Directory and Azure AD administration Windows Client and Server operating systems Microsoft Office and Microsoft 365 environment Basic networking concepts and troubleshooting AV support in corporate environments ITIL-based service desk tools and methodologies Strong organizational and time management skills. Excellent communication and interpersonal abilities. High level of professionalism and discretion when handling sensitive information. Ability to work independently and manage multiple priorities in a fast-paced environment. Flexibility to work outside of regular business hours when required. Qualifications: Bachelors degree in IT or a related discipline is advantageous. Alternatively, a relevant certificate or diploma in Computer Science, Information Systems, or Engineering. Professional IT certifications are a plus (e.g., CompTIA, Microsoft, ITIL). Ref: EET6861 Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo