Klarent Hospitality are recruiting for a Night Porter
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
* As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
* Achieve positive outcomes from Guest queries in a timely and efficient manner.
* Assist Guests with luggage and other requests, as necessary.
* Deliver guest mail, newspapers, and express check-out bills to rooms.
* Demonstrate a high level of customer service at all times.
* Collect room service/breakfast cards.
* Assist Night Management with fire management and walks.
* Enhance fire procedures and react in case of an emergency.
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
* Attend appropriate training courses when required, and assist with the Night Team's training and development efforts.
* Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
* Assist and support other departments as necessary.
Does the below sound like you?
* Passionate and willing to learn.
* Positive attitude and someone who makes our guests smile.
* Genuinely friendly and caring.
* Enjoys working as part of a team and has the ability to work on your own.
* Ambitious and hard-working.
* Excellent standards and able to follow the Company’s Brand Standards.
* Good organisational/time management skills.
* Resilient, creative, able to multitask and can work under pressure.
* Ability to work evenings and weekends.
* Able to deliver exceptional customer experiences all the time.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift.
* Sales incentives and initiative rewards.
* Discounted/Free use of leisure facilities – “Hotel specific”.
* Free Car Parking – “Hotel specific”.
* Stays in our hotels at discounted prices.
* Even free stays in our hotels as one of our rewards & recognition incentives.
* Opportunities for your personal development within the Hotel Group Brand Portfolio.
* Fully funded apprenticeships – T&C’s apply.
* Annual Holidays entitlements inclusive of Bank Holidays.
* Opportunity to buy additional holiday entitlements.
* Pension enrolment.
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply.
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
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