Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.
Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Intercom is hiring a Group Design ManagerWe are one of the most design-driven and AI first technology companies.
Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market.
We are shaping the future of how businesses communicate with their customers through AI and humans.
Our product is used by millions, and our design team plays a critical role in making it world-class.
Why you should join Intercom todayAI is transforming everything—fast.
We're at the forefront, shaping the AI Agent category and redefining customer service with Fin.
Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.
Design is changing rapidly in the age of AI, and our designers at Intercom are at the forefront of defining this new role.
This shift isn't just changing what we build—it's changing how we work.
We're not a startup, but we move like one–there's urgency, pace, and energy.
Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.
At Intercom, design is in our DNA.
With 60+ designers across R&D and Brand—and two co-founders from design—you'll never have to fight for your place at the table.
Here, designers lead from the start, shaping products that millions of people interact with daily.
If you want to work on cutting-edge AI experiences that push the boundaries of product design, there's no better place to be.
Why this role existsThis year, we're doubling down on craft, execution, and design leadership.
We're hiring a Group Design Manager to lead a high-performing design team that's building the future of AI Customer Support.
This is a build-and-scale role.
Our goal is nothing less than breakout success in the major new category of AI Agents for Customer Support.
You'll partner directly with your product and engineering counterparts to define and ship what's next — not what's already been done before.
We need leaders—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.
This is not a strategy or people-management only role.
We need a maker, a doer, a leader.
Somebody who loves to partner with designers and is able to jump into Figma, Loveable, Cursor etc.
as and when needed.
Must Have ExperienceLeading and growing high-performing design teams in product-first companies.Hiring, coaching, and developing designers at all levels — from IC to senior leads.Owning execution across a portfolio of product areas and driving design excellence through every detail.Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.Thriving in ambiguous, fast-changing environments — and turning chaos into clarity.A track record of shipping great software, not just making decks about it.Strong visual sensibility, high standards for craft, and an eye for detail.Demonstrated product taste — you know what great looks like, and you can help teams get there.Day-to-Day ResponsibilitiesWhat you'll be doing:
Lead, coach, and inspire a team of designers working across multiple product surfaces.Partner with your Group PM and Group EM counterparts to lead a product group — aligning strategy, driving decisions, and unblocking delivery.Set and uphold an extremely high bar for craft — from UX flow to pixels to polish.Solve problems from first principles, not templates.Help your team make hard decisions, move fast, and focus on outcomes over process.Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be.Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity.What Success Looks LikeYou'll know you're successful if:
Your team is delivering high-quality product work at speed — consistently.You've hired exceptional talent and helped your existing team grow.Product managers and engineers love working with you — you unlock forward progress and raise the ambition.Your designers are solving meaningful customer problems and sweating the final 10% of craft.You're a key player in shaping how Intercom builds product in the AI era — not following playbooks, but writing new ones.Interview ProcessWe understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach.
You should expect for the entire process to be no more than 4 weeks from start to finish.
Ready to build something great?If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.
We are a well-treated bunch, with awesome benefits!
If there's something important to you that's not on this list, talk to us!
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you're cycling, we've got you covered on the Cycle-to-Work Scheme.
With secure bike storage too
MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done
Intercom has a hybrid working policy.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We expect employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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