Job Title: Supervisor
Description:
We are seeking an enthusiastic and driven individual to lead our customer service and sales teams in a dynamic retail environment.
The successful candidate will have a passion for footwear, a commitment to customer satisfaction, and the ability to inspire and motivate a team.
Key Responsibilities:
* Lead by example in delivering excellent customer service and demonstrating effective sales techniques.
* Ensure prompt, friendly, and knowledgeable service is provided to all customers.
* Monitor customer service levels and implement strategies to continuously improve service delivery.
* Drive sales to meet and exceed store targets.
* Encourage upselling and cross-selling to maximize revenue opportunities.
* Maintain a visually appealing, well-stocked, and organized store environment.
* Create and manage staff schedules to ensure adequate coverage during peak times.
* Develop in-depth knowledge of products, including features, benefits, and latest trends.
Requirements:
* Previous retail experience, preferably in footwear or fashion.
* A proven track record in customer service and sales, with a focus on achieving and exceeding targets.
* Ability to work in a fast-paced environment.
* A strong passion for customer service and building relationships.
* A high level of motivation and enthusiasm.
* Flexibility with a positive attitude and a willingness to take on new challenges.