Job Summary
The Technical Account Manager (TAM) will support customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
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Job Description
* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning.
* Utilize technical skills to solve difficult support issues and technical challenges.
* Understand operational parameters and troubleshooting process for customer issues and escalations.
* Advocate for customer needs to overcome adoption blockers and drive new feature development.
* Improve customer capabilities by running workshops, operations and architecture reviews.
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
* Work with customers across all levels from developers through to C-Suite executives.
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About the Team
AWS values diverse experiences. We encourage candidates to apply even if they do not meet all of the qualifications and skills listed in the job description.
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Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Requirements:
* Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
* Experience in technical engineering
* Bachelor's degree
* Experience with AWS services or other cloud offerings
* Experience in internal enterprise or external customer-facing environment as a technical lead