Job Title: Freight Forwarding Team Manager
Summary:
We are seeking an experienced Freight Forwarding Team Manager to lead and oversee our clients team in delivering seamless logistics solutions. The ideal candidate will have a strong background in freight forwarding, exceptional organizational and communication skills, and a proven ability to manage and motivate a team.
Key Responsibilities:
* Team Leadership & Management:
o Manage and supervise a team of freight forwarders, logistics coordinators, and support staff.
o Assign workloads, set priorities, and ensure deadlines are met.
o Conduct performance reviews, provide coaching, and foster professional development within the team.
* Freight Forwarding Operations:
o Oversee all freight forwarding processes, including air, sea, and road shipments.
o Ensure compliance with international trade regulations, customs requirements, and company policies.
o Address and resolve escalations related to shipping, documentation, or customer concerns.
* Client Relations:
o Serve as the point of contact for key clients, providing updates on shipment status and addressing concerns.
o Develop and maintain strong client relationships to ensure customer satisfaction.
o Identify opportunities to enhance service offerings and grow client accounts.
* Process Improvement & Strategy:
o Analyze workflows and identify areas for process optimization.
o Develop strategies to improve operational efficiency, cost savings, and overall performance.
o Stay updated with industry trends, technologies, and regulatory changes.
Key Qualifications & Experience:
* Minimum 5+ years of experience in freight forwarding, with expertise in air, sea, and road freight.
* Demonstrated experience managing and leading a team in a logistics environment.
* Strong knowledge of freight management systems and tools.
* Familiarity with customs procedures, Incoterms, and trade compliance requirements.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and logistics software.
* Excellent leadership, communication, and interpersonal skills.