Key Responsibilities:
* To carry out all Reception duties, working as part of the Front Office Team (reception, reservations and front of house).
* To ensure the smooth running of the front desk ensuring the highest levels of guest service and guest satisfaction.
* To balance team and individual responsibilities and to provide support as required to fellow colleagues.
* To plan your shift schedule being aware of which team members are working, arrivals, departures, special requests etc.
* To conduct a team briefing on commencement of each shift in preparation of service. Ensure a detailed and full handover is communicated to you.
* Ensure team members are aware of their responsibilities.
* To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
* To anticipate guests' needs and ensure that service is provided to the level they require and beyond their expectations.
* To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
* To answer the switchboard and hotel telephone as per Company standard of service.
* To develop a strong working relationship with colleagues in your department and related departments.
* To ensure that standards are adhered to, implemented, and achieved in your department.
* Liaise with managers in related departments to ensure smooth service and guest satisfaction and undertake the role of lobby host when required.
* To assign duties to Reception staff when necessary.
Requirements:
* Previous Reception Supervisor/ Senior Receptionist experience is a must.
* Excellent customer service skills, standards driven, good organisational skills.
* Ability to lead by example and to display passion & optimism.
* Excellent communication and PC skills. Hotsoft experience is an advantage.
* Be courteous and focused on providing a consistently high standard of service.
* Must be a team player with the ability to multi-task.
* Flexibility to work weekends, weekdays, and a mixture of early/late shifts.
* Be able to make decisions in a fast-paced environment.
Benefits:
* Ongoing staff training including partaking in the Flynn PRIDE programme.
* Opportunity to partake in the Flynn Hotels Management Development Programme.
* Potential to partake in external courses and third level education where applicable.
* Meals on duty.
* Uniform/Suit.
* Active staff social club.
* Discounts in other Flynn Hotels.
* Escape Health Club & Spa discounts.
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
The Newpark Hotel is an equal opportunities employer.
#J-18808-Ljbffr