As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
Key Job Responsibilities
Your day as a Cloud Support Engineer will include but not be limited to the following activities:
• You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
• You will drive initiatives that improve support-related processes and our customers experience These can include tutorials how-to videos technical articles trainings among others.
• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
• You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
• You will act as interviewer in hiring processes and coach/mentor new team members.
A Day in the Life
The Cloud Support Engineer DynamoDB and Language role supports AWS services which are used for NoSQL applications industry specific data stores and applied machine learning and AI applications These services include DynamoDB DynamoDB Accelerator DAX Lex Transcribe Translate Comprehend etc Apart from working on a broad spectrum of technical issues a Cloud Engineer in AWS may also coach/mentor new hires develop & present training partner with development teams on complex issues or contact-deflection initiatives participate in hiring write tools and script to help the team or work with leadership on process improvements and strategic initiatives.
AWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.