As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
The Cloud Support Engineer - Containers role supports services that focus on Containerization including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), Elastic Container Registry (ECR), Fargate, App Mesh, Batch.
In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers automate the management, scaling and deployment of containerized applications.
Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and scripts to help the team, or work with leadership on process improvements and strategic initiatives.
Key job responsibilities:
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities:You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.You will drive initiatives that improve support-related processes and our customers' experience.
These can include tutorials, how-to videos, technical articles, trainings, among others.You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.You will act as interviewer in hiring processes, and coach/mentor new team members. PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
BASIC QUALIFICATIONS- 1+ years of software development, and 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience working with any of the container orchestration management tools such as Kubernetes, Docker Swarm.
Basic understanding of Container networking.
Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, Filesystems, disk space, Memory, CPU issues, Security, Encryptions etc.
).
PREFERRED QUALIFICATIONS- Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.
- Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
- Experience working with Iac (Terraform, CDK, Cloudformation).
- Knowledge or experience with any one scripting language.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Posted: June 10, 2024 (Updated 1 day ago)
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