Rooms Division Manager - Leinster 4* Hotel
Our boutique hotel in Leinster is seeking an experienced Rooms Division Manager to oversee day-to-day operations in the Rooms area departments. This role will lead the Front Office, Housekeeping & Guest Services teams to deliver exceptional guest experiences while collaborating with the reservations and revenue teams.
The Candidate:
* A background in Front Office or Accommodation within a similar 4* or 5* hotel environment is required.
* Excellent people management skills are essential.
* Strong recruitment, training, and motivational skills are needed for successful team leadership.
* Attention to detail is crucial for success in this role.
* Good organisational skills and numerical abilities are necessary for efficient departmental management.
* The successful candidate will ensure smooth operations of the Front Office, Accommodation, & Guest Services departments.
* They will guarantee that all Rooms Division staff are trained and performing duties to luxury hotel standards.
* Closely working with both the reservations department and revenue manager is essential.
* All staff must be familiar with safekeeping, cash handling, credit policy, and procedures.
* Ongoing liaison with the housekeeping department is necessary to address guest requests.
* The front office department must be aware of hotel promotions, corporate promotions, or special activities.
* The Guest Service team will be managed by the successful candidate.
* Adequate overnight coverage and management of the overnight team are also key responsibilities.
Key Responsibilities:
1. Manage day-to-day operations in the Rooms area departments.
2. Lead the Front Office, Housekeeping & Guest Services teams.
3. Collaborate with the reservations and revenue teams.
4. Ensure all Rooms Division staff are trained and performing duties to luxury hotel standards.
5. Guarantee smooth operations of the Front Office, Accommodation, & Guest Services departments.
6. Develop and maintain strong relationships with internal stakeholders.