Primary Customer Contact
The primary contact for customers is responsible for ensuring seamless communication throughout the order process.
Key Responsibilities:
* Process orders within Service Level Agreement (SLA) timelines.
* Manage incomplete orders by gathering missing information, data, and delivery details from customers.
* Communicate pricing and dispatch dates to customers.
* Coordinate daily shipments with logistics to ensure timely delivery.
* Collaborate with sales, operations, and logistics teams to coordinate changes in customer orders and delivery requirements.
* Generate invoices on time and manage consignment stock invoicing according to SLAs.
* Support internal and external customer reviews by providing relevant customer data.
* Identify and escalate issues that require management or departmental support to minimize customer impact.
* Investigate and resolve customer complaints until a satisfactory resolution is reached.
Requirements:
* 2 years of experience in customer service or order processing.
* Excellent knowledge of Microsoft Office.
* Strong reporting and presenting skills.
* Fluent oral and written English communication.
* Excellent interpersonal skills.
* Ability to work as part of a team and assist during high-volume ordering periods.
* Capacity to handle multiple conflicting priorities in a fast-paced environment.
* Positive attitude and a 'can-do' mindset.
Contract Information:
This is a maternity cover contract for 9 months, with possible extension of 3 months.