At Life Style Sports, we are redefining what it means to be a sports retailer!
Proudly Irish-owned and Ireland’s leading sports destination, we empower the Stylised Athlete through bold innovation and unforgettable experiences. From our Brand Centre in Dublin to our carbon-neutral warehouse, everything we do is built to make an impact.
With 39 stores, a thriving eCommerce presence, and a passionate team of over 650, we deliver the best from the world’s top sports brands every day.
But we are more than just products — we are about people.
Guided by our Brand values of Social, Inspirational, and Fearless, we create strong connections with our customers and foster a vibrant, inclusive culture for our team.
We are proud to have been recognised as the #1 sports retailer on the Sunday Independent’s Best Employers list in both 2023 and 2024. We are breaking barriers and setting new standards for diversity and inclusion in the workplace. Our positive Gender Pay Gap report showcases the strength of our diverse and talented team, and we are especially proud of the outstanding contributions of the incredible women across our stores and Brand Centre.
Ready to push boundaries, embrace challenges, and shape the future of sports retail? Join our EPIC team today and let’s change the game together!
Role Summary:
We are seeking a customer focused and organised Customer Service Specialist to communicate with customers & teams from all areas of our business. This role is responsible for shaping the experience Life Style Sports customers receive, through communication and service.
As a Customer Service Specialist, you report to the Head of customer service operations. You will also work closely with our store & warehouse teams as well as our delivery partners to ensure a premium customer experience across all channels.
Role Responsibilities:
* Manage and respond to customer enquiries via Zendesk, email, WhatsApp, social media, and web forms.
* Address and resolve customer complaints efficiently, ensuring a high level of customer satisfaction.
* Engage with customers on Trustpilot by responding to reviews both positive and constructive.
* Provide support and guidance to retail stores regarding customer-related concerns in line with company policies.
* Handle returns, re-orders, and refund processing in line with company policies.
* Process commercial invoices when required for all international orders.
* Raise and track claims with our delivery partner for any misplaced orders.
* Communicate with internal stakeholders and external stakeholders to resolve issues and improve service quality.
* Monitor and follow up on EMS (Error Management System) issues.
* Take ownership of specific customer issues and see through to complete resolution e.g. lost parcels, missing items from deliveries and returns.
* Escalate issues when they cannot be fully resolved immediately, identifying trends, and reporting where appropriate.
* Processing refunds for customers for returned products & out of stock items.
* Log complaints & suggest policy improvement to improve overall customer experience.
About you:
* Experience in retail or a similar customer service role preferred.
* Ability to multitask and manage priorities in a fast-paced environment.
* Previous experience using customer service systems such as Zendesk, Salesforce would be an advantage.
* Effective communication and collaboration skills to work with cross-functional teams.
* Problem-solving mindset with an initiative-taking approach to customer challenges.
* Attention to detail, and positive mindset is key for this role.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Retail
#J-18808-Ljbffr