Service Planning & Delivery Manager
The Service Planning & Delivery Manager will oversee the planning, management, and execution of service operations within the Cardiac Services division of Uniphar Medtech. This includes leading a team of clinical application specialists, overseeing installation projects, and acting as the primary service lead for digital health projects.
Key Responsibilities:
* Clinical Applications Team Management: Manage and lead the clinical applications team, providing direction, support, and mentorship to foster a culture of excellence and continuous improvement. Oversee recruitment, training, and professional development initiatives to grow the clinical applications team in Ireland and support expansion efforts in the UK.
* Project Leadership & Installation Responsibility: Act as the service delivery lead for installation projects, ensuring the timely and high-quality deployment of Medtech solutions. Provide oversight and coordination for large-scale implementations, working closely with colleagues across the business to align on project goals and timelines.
* Operational Strategy & Service Planning: Develop and implement strategies for efficient and scalable service delivery, focusing on quality, regulatory compliance, and customer satisfaction. Work closely with cross-functional teams (including sales, logistics & supplier teams) to streamline processes and ensure alignment with overall company goals.
* Customer & Stakeholder Engagement: Serve as the primary service lead for installations and implementations, ensuring excellent communication and coordination with customers, suppliers & colleagues. Actively engage with key customers to understand service needs, address issues, and maintain high levels of customer satisfaction.
* Resource & Financial Management: Manage budgets and financial targets related to service operations, ensuring cost efficiency while maintaining high service standards. Oversee resource allocation, including staff, equipment, and supplies, to ensure that all projects are adequately supported.
Requirements:
* Education & Experience: Degree in Healthcare, Business, Engineering, or a related field. A minimum of 5 years of experience in a related field/discipline, with a strong preference for experience within the Medtech or healthcare sectors.
* Skills & Competencies: Strong leadership and team management skills, with experience in training, performance management, and team development. Excellent project management abilities, including experience with large-scale implementations and complex service delivery.
* Technical Skills: Proficiency in MS Office Suite and service management software; experience with ERP or project management systems is a plus.
We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.